How do I enable Toshiba ZPL support?

Answer

Follow these instructions to enable z-mode (ZPL) support for the Toshiba B-EX6T1.

Label LIVE on macOS only supports the Toshiba B-EX6T1 with Z-mode support. If you use this guide for another model please email us and we will add your model to the list.

Follow these directions to enable z-mode (ZPL) support.

*REFERENCE: ENTER SYSTEM MODE

Turn off printer (wait until all LEDs are off)
Hold down <FEED> and <PAUSE>
Turn on printer while holding <FEED> and <PAUSE> until "SYSTEM MODE" screen appears

1) FACTORY RESET

Perform steps to ENTER SYSTEM MODE
Scroll down to "RAM CLEAR", press <ENTER>
Scroll to "PARAMETER CLEAR", press <ENTER>
Ensure "QM TYPE" selected, press <ENTER>
Screen will read "COMPLETED. Turn off the printer."
Turn off printer
Hold down <FEED> and <PAUSE>
Turn on printer while holding <FEED> and <PAUSE>
Follow on-screen instructions for your situation (e.g. language, ribbon, calibrate)
Continue to Step 2

2) SET PARAMETERS

If not in "SYSTEM MODE", perform steps to ENTER SYSTEM MODE
Scroll down to "SET PARAMETERS", press <ENTER>
Scroll to "CALIBRATE", press <ENTER>
Choose "ON ALL" and press <ENTER>
Press <MODE> until back at "SYSTEM MODE"
Continue to Step 3

3) TURNING ON Z-MODE

If not in "SYSTEM MODE", perform steps to ENTER SYSTEM MODE
Scroll down to "EMULATION MODE", press <ENTER>
Scroll down to "Z MODE ON", press <ENTER>
Press <MODE> until back at "SYSTEM MODE"
Choose <RESET> and press <ENTER>

4) VERIFY Z-MODE

Printer should startup with "Z MODE V1.1" (or similar) on screen
Pressing <FEED> should feed one label without error
Label LIVE should show "Toshiba B-EX6T1" (or similar) under "USB Thermal Printers"
Label LIVE should print a label

TROUBLESHOOTING

Turn printer off and on
Unplug and replug USB
Ensure latest version of Label LIVE at https://label.live/download
Repeat steps 1 through 4