Why is the watermark still printing?
Answer
Find out why a watermark may still be printing and how to fix it
There are a few reasons why a watermark may still be printing.
Upgrade to Newest Version
First, make sure you're using the most recent of Label LIVE by downloading from where you purchased the app. This is either the App Store or our Download page.
App Store Purchases
If you purchased from the Mac App Store and launched the app without Internet. Make sure your Internet is connected and try quitting and opening the app again.
If you purchased from the Mac App Store the "receipt" might be missing. You will need to restore the purchase. Apple will only charge you once - so you can safely purchase again.
Are you using Business or Logic features?
Label LIVE can tell you which license is required. Open your label design and hover over the "Watermark will print" button.
Did your subscription expire?
A Label LIVE subscription requires an Internet connection to refresh the license at least once before the license expires. Learn how to refresh the license here:
Are you printing to a mydpi printer?
Label LIVE will automatically license itself for mydpi printers. Just plugin the printer and after a few seconds, you should be good to go.
Can your mydpi-connected printer access the Internet?
Although the initial licensing requires an Internet connection, the mydpi license will work offline. If the computer you're trying to license is permanently offline, you can follow these instructions for registering an offline computer, Once registered, contact us to receive a complimentary offline license.
