Back to Common-issues FAQs
How do I get the best help?
Answer
Provide as much information as possible.
Label printing is challenging: hundreds of printers, thousands of kind of labels, and millions of possible designs. Not being able to print your "simple" design makes it even more frustrating. We hear you. Help us help you...
More Information is Better
Please provide the following details when submitting a request for support.
Printer Model
Label Details (e.g. a link to where you bought them)
Photo of a printed label
Saved Design File (.lsc)
Windows or macOS
We do our best work when you provide the most information possible.
