Your browser does not support JavaScript! This site works best with javascript ( and by best only ).How do I get the best help? | Label LIVE
Back to Common-issues FAQs

How do I get the best help?


Provide as much information as possible.

Label printing is challenging: hundreds of printers, thousands of kind of labels, and millions of possible designs. Not being able to print your "simple" design makes it even more frustrating. We hear you. Help us help you...

More Information is Better

Please provide the following details when submitting a request for support.

  • Printer Model

  • Label Details (e.g. a link to where you bought them)

  • Photo of a printed label

  • Saved Design File (.lsc)

  • Windows or macOS

We do our best work when you provide the most information possible.

Not the answer you were looking for?

Reach out to us today and we'll see what we can do ASAP.

A blog icon

How to make Label LIVE work for you, in detail.

Read the guides

Computer monitor icon
Find Answers

If you have questions... we have answers. Check out our in-depth FAQs.

View the FAQs

QR Code Icon

See the barcodes we support and learn how to use them in your labels.

See more barcodes